Trouble shooting in Broadband (Dataone)

• Problem

Error-678

Description : This is most common problem. It is due to poor connectivity or no connectivity.

Remedy

Switch off / Switch on Modem (Power Switch is at the back of modem) and wait for 2 minutes. Then retry.
If problem is not solved then Reset Modem [Back pin (in the hole) is to be pressed in switch ON condition]
[Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.

If problem is still not solved then,
a) Check adsl link lamp in Modem. If it is blinking, then it is a line problem.
b)Check Modem to splitter connectivity.
i) Jack out & Jack in the cable of / to the modem and to the splitter
ii)Jack out & Jack in the telephone connection of the splitter.

If lamp is still blinking - then it is due to poor line condition / fault.

The case is to be referred to Area external office or Broadband team for attending the fault.

• Problem
Error-691

Description : User id and Password problem.
Either Userid or password is mismatched.

Remedy
The case is to be referred to SDE (Internal) for further follow up of Port binding check.

• Problem
Error-769

Description : LAN not enabled.

Remedy
The LAN Card has to be enabled by following the steps given below.
i)Go to Desktop.
ii)Click "My Network Place".
iii)Select Properties.
iv)Click "Enable the local network".

• Problem
Error- 797

Description : Modem or LAN driver problem

Remedy
Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.

• Problem
Error – 630

Description : Computer LAN Card problem.

Remedy
LAN Card has to be changed.

• Problem
Error – 633

Description : Broadband connection is already connected

Remedy
Disconnect the broadband & then connect again.

• Problem
OSP Internet is working, Data One is not working

Description : Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.

Remedy
LAN Card has to be changed.

• Problem
Site not opening from Data One

Description : From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons
i)Internet explorer is not supporting the Pope (may be pirated OS).
ii)Virus corrupting Internet explorer.

Remedy
The customer is requested to set it right.

• Problem
BSNL BB DNS server may be having problem.

Description : DNS is not responding.

Remedy
Ping - 218.248.240.208 or 218.248.255.193 and check up whether DNS is responding.